On the House Pty Ltd (ACN 25 161 733 393) trading as ON THE HOUSE (“ON THE HOUSE”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose and protect personal information.

1. What is Personal Information?

1. “Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Examples include:

   • your name;
   • postcode or residential address;
   • email address;
   • telephone number;
   • membership status;
   • booking and attendance history; and
   • communications between you and ON THE HOUSE.
3. We do not generally collect sensitive information.

2. How We Collect Personal Information

1. We collect personal information directly from you when you:

   • create or update a membership account;
   • reserve or purchase tickets;
   • enter competitions;
   • respond to surveys;
   • contact us by email or phone; or
   • otherwise submit information through our Website.
2. We may also receive limited information from Event Organisers or venues where necessary to verify attendance or fulfil ticketing arrangements.

3. Payment Information

1. ON THE HOUSE does not store credit card or cardholder details.

2. All payments are processed securely through PayPal. PayPal’s privacy and security policies apply to those transactions.

4. Why We Collect and Use Personal Information

1. We collect and use personal information for the purposes of:

   • administering membership accounts;
   • processing reservations and ticket purchases;
   • facilitating ticket delivery or venue collection;
   • providing your name to Event Organisers or venues where required for ticket fulfilment;
   • administering competitions and promotions;
   • communicating with you about bookings, events or operational matters;
   • managing no-show compliance; and
   • complying with legal and regulatory obligations.
2. If you do not provide certain personal information, we may be unable to provide our services to you.

5. Direct Marketing

1. We may send you communications about:

   • upcoming events;
   • competitions;
   • promotions and special offers.
2. You may opt out of receiving marketing communications at any time by:

   • using the unsubscribe link in our emails; or
   • contacting us directly.
3. Opting out will not affect service-related communications such as booking confirmations.

6. Disclosure of Personal Information

1. We may disclose personal information to:

   • Event Organisers and venues (only where necessary to fulfil a ticket reservation or attendance requirement);
   • payment processors (such as PayPal);
   • IT and hosting providers;
   • professional advisers (such as accountants or legal advisers); and
   • regulators or authorities where required by law.
2. We disclose only the information reasonably necessary to fulfil the relevant transaction or legal obligation.

3. We do not sell personal information to third parties.

4. We primarily store personal information on secure servers located in Australia. In limited circumstances, certain service providers (such as payment processors) may process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in accordance with Australian privacy obligations.

7. Data Security

1. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

2. These steps include:

   • secure database systems;
   • restricted administrative access; and
   • secure payment processing through third-party providers.
3. However, no method of transmission over the internet is completely secure.

8. Retention and Deletion

1. We retain personal information only for as long as reasonably necessary to:

   • provide our services;
   • comply with legal obligations (including taxation and accounting requirements);
   • resolve disputes; or
   • enforce our Terms and Conditions.
2. If you unsubscribe from marketing communications, you will no longer receive promotional emails. However, we may retain certain information where required for legal or operational purposes.

3. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

9. Access and Correction

1. You may request access to the personal information we hold about you by contacting:

   enquiries@on-the-house.org

2. We may require verification of identity before providing access.

3. We do not charge for making a request but may charge reasonable administrative costs for providing access.

4. If you believe information we hold is inaccurate, incomplete or out-of-date, you may update your details via your member account or contact us to request correction.

10. Privacy Complaints

1. If you have a complaint about how we handle personal information, please contact us at:

   enquiries@on-the-house.org

2. We will investigate your complaint and respond within a reasonable timeframe.

11. Changes to This Policy

1. We may update this Privacy Policy from time to time. The most current version will be published on our Website.